Avatars

Industry Agnostic Avatar

Workforce Digital Assistant

Features

 

  • Omnichannel Enterprise Digital Conversational Assistant
  • Integrates and implements all Enterprise Operations like HR, Admin, IT, Facilities, Finance etc.
  • Supports most Enterprise IMs
  • Multi User Conversational Collaboration with Machine where SME involvement needed
  • Includes access to Vendors, Partners and Agents along with Workforce to automating processes around
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Value Delivery

 

  • Reduced Help Desk Load
  • Decreased Service Wait Time
  • Improved Productivity
  • High User Satisfaction making Workforce Motivation and Adoption high

Collaterals

Industry Specific Avatar

Conversational Commerce Agent

Features

 

  • Automated AI Element creation based on Dynamic Product Content Authoring
  • Automated Meta-tagging on Product Content for better AI Response
  • Product, Cart and Order Management through Chatbot
  • High Security Payment Processing over Conversation
  • Customer Feedback Analysis and Decision Making based on that
  • End-to-End Voice Enabled
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Value Delivery

 

  • Simplified e-Commerce with all-round feature set
  • Anytime Anywhere Access from any Device
  • High degree of Automation improving Accuracy and Performance

Collaterals

Industry Agnostic Avatar

Patients' Voice Partner

Features

 

  • Voice Chats across Apps & Devices
  • Intense Voice Ecosystem with Centralized Intelligence
  • Integrated Healthcare / Pharma Business Processes
  • Integrated Healthcare Backends
  • Voice Audit and Predictive Analysis
  • On Demand Multicultural Support
  • Actionable Sentiment Analysis
  • Actionable Sentiment Analysis
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Value Delivery

 

  • Post Covid Solution
  • Zero Touch Service
  • Faster Reach
  • Voice Intelligence
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Collaterals

Industry Agnostic Avatar

Program DevOps Guide

Features

 

  • Advanced Program Management and DevOps services for IT Managers, Scrum Masters and Project / Program Managers
  • Standard Process Execution like Planning for a new project, Pre-up for a Stand-up meeting, Prepare a sprint summary, Verify current burn-out ratio, sprint velocity, Verify resource-level productivity and Advice to mitigate critical risks
  • Guidance on ideal sprint velocity, burndown ratio, backlog to resource ratio based on past account level historic records of similar project
  • Troubleshooting Guidance while Program in Crisis
  • Consolidate report about any individual member (no. of times key milestones missed, backlog, burn down rate, key success factors)

Value Delivery

 

  • Flawless Program Governance
  • Preventive and Faster Corrective Actions
  • Real Time Sprint Governance
  • Easy and Accurate Decision Making

Collaterals

Industry Specific Avatar

Virtual Banker

Features

 

  • Anytime Anywhere access to Retail Banking Profile
  • Secured Retail Banking Transactions under Encrypted Channels
  • Cascading guided conversation to support Retail Banking Personalized Queries and Transactions
  • Retail Banking Preference Management at individual level
  • Correlated Operations guiding Customers to execute transactions optimally
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Value Delivery

 

  • Ubiquitous access to Retail Banking
  • Enhanced Security
  • Ease of Banking over Conversation
  • Banker’s guidance at any time

Collaterals

Industry Specific Avatar

Clinical Trial Manager

Features

 

  • Automation of Clinical Trial Processes through RPA and Chatbot
  • Machine Learning based Analysis of Clinical Trial Data
  • Proactive Identification of root causes of the Data Discrepancy
  • Suggestion of Preventive measures
  • Sanitizing the overall Clinical Trial Ecosystem from Data Management perspective
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Value Delivery

 

  • Minimized expense and loss in Clinical Trial process vis-à-vis budget
  • Improved the Clinical Trial Performance
  • Faster Clinical Trial Processes
  • More Intelligent Clinical Trial Operations

Collaterals

Industry Specific Avatar

Ordering Agent

Features

 

  • Omni-Channel Ordering experience including Voice based Devices
  • Voice based Virtual Ordering Agent with Noise Cancellation, Accent Management, Irrelevant Talk Removal etc.
  • Guided Ordering based on previous Orders from the customer
  • Secured end to end Order Processing including Payment
  • Automated Up-Sell and Cross-Sell based on Product choice and Customer Profile
  • Escalation to human help desk in case Virtual Desk is unable to satisfy Customer
  • Integrated Reporting and Dashboards for Management Decision Making
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Value Delivery

 

  • Reduced Human Help Desk size
  • Less dependency on Human wisdom and attitude to customers
  • Faster Order Processing
  • Better Customer Satisfaction due to less wait time as well as guided Ordering
  • Integrated Reporting helping management to take better strategic decisions

Collaterals

Industry Specific Avatar

Claim Automator

Features

 

  • Access from Claimant’s device even from accident spot of the Automobile
  • Retrieval of Car and Owner details based on OCR scanning of Number Plate photo
  • Accident Damage Estimation based on photo difference between initial car photo and photo after accident
  • Automated Claim raising from the Device itself through BPM Engine
  • On demand Claim Status enquiry through omni channel BOT
  • Additional route of Claim through Email via RPA Channels
  • IOT driven automated accident tracking
  • Zero-touch Insurance Claim
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Value Delivery

 

  • Paperless Approach towards Faster Claim Process
  • Faster Claim Approval as no / minimal physical Inspection needed
  • High Security with Biometric Approach
  • RPA, BPM, Chatbot integrated solution for end-to-end Claim Processing

Collaterals

Industry Agnostic Avatar

Process Automation Help Desk

Features

 

  • Triggering of Processes from Conversational Natural Language Commands
  • Post Process Execution Status query and Follow up questions on Chatbot
  • Omnichannel Experience
  • Appropriate Authorization model for designated execution of Processes
  • Delegation Facility to expedite processes
  • Integrated RPA and BPM Engine
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Value Delivery

 

  • Reduced Human Dependency
  • Faster Processes
  • Higher Accuracy
  • Higher Productivity

Collaterals

Industry Agnostic Avatar

Conversational Analytics

Features

 

  • Query on Raw and Summarized Reporting Data
  • Different personalization-enabled Style of representing retrieved Reporting Data
  • Query to display Dashboard as Image as well as Interactive Dashboard
  • Collaboration of Multiple human Users simultaneously with Conversation based Machine User on Data and Dashboard
  • Auto-generated Description of Reporting Dataset and Dashboard
  • Protected Access to Data and Dashboard
  • Optimized Training as Combination of Predefined Knowledge Base and Controlled Training
  • Availability on diverse Channels (Web Chat, Skype for Business, Slack and Microsoft Teams) and also on Voice Channels and Devices (Amazon Alexa, Amazon Echo, Google Assistant and Google Home)

Value Delivery

 

  • Ubiquitous Access to Reporting Information
  • Enhanced Utilization of Reporting Information
  • Faster Decision Making
  • Improved Adoption of Reporting Information
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Collaterals