Tax Consultant
European Financial Major
Customer Profile
A global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance and regulatory sectors. The company is headquartered in Alphen aan den Rijn, Netherlands with a revenue of with EUR 3.7 billion revenue.
Key Challenges
- Tax Service Desk was flooded with User Calls resulting no bandwidth
- Long waiting hours for Users for simple queries
- Work Pressure resulted inaccuracy in responses
- Huge volume of Use Cases to maintain and refer while responding
Solution Provided
- 47000+ Tax Queries consolidated with answers under a natural language enabled ambience
- A cognitive platform accessible from anytime anywhere over various channels and auto-detectable multilingual capability by users for Tax related queries
- High Scalability to support initial load and addition of 10K+ new queries every year
- High accuracy w.r.t. query responses resulting significant improvement in user satisfaction
- Automation of query resolution energized internal operations and improved service quality
Snapshot