Features

Smart Conversation

Omni Channel Access

 

  • Custom Branded Web Chat
  • Skype for Business & Skype
  • Microsoft Teams
  • SMS & Email
  • Social like FB Messenger & Slack
  • Personal Chat like WhatsApp
  • Digital Assistant like Cortana, Alexa and Google Assistant
  • Device like Cortana, Echo, Home

Multi-Conversation Ecosystem

 

  • Coexistence of BOT from multiple Technologies
  • Live BOT Registration
  • Many to Many relationship between BOTs and Brains
  • Multi-way or Multi-user Conversation
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Multi-Mode Communication

 

  • Textual Communication
  • Voice Command
  • Scribble Feed
  • Gestural Input
  • Behavioural Input for Proactive Action

Cultural Diversity

 

  • Automated User Language Identification
  • Response in User Language
  • On Demand Service based Translation
  • Predefined Resource based Translation
  • Customizable BOT Personality

Cross BOT Conversation

 

  • Cross Boundary BOT to BOT Communication
  • Configuration based Interaction with third party BOTs

Virtual State Management

 

  • Caching for Repetitive Data
  • Context Hold during Cross Channel Transition

Voice Genomics

 

  • Speaker Recognition
  • Speech Recognition
  • Text to Speech and reverse
  • Multilingual Speech
  • Accent Management
  • Noise Removal
  • Audio Effect Management
  • Tonal Analysis
  • Emotion from Voice

Integrated non-CUI Interfaces

 

  • Seamless Transfer to / from Live Agents
  • Seamless Transition to / from Interactive Voice Responses

Power User Ecosystem

 

  • BOT Parameters customizable by Power Users
  • On Demand / On Schedule Activation / Deactivation of BOTs

Conversational Boosters

 

  • Caching for Optimized Performance
  • Secured Access through various Authentication Modes – LDAP based, Multi Factor, Biometric integrated
  • Itemized Auditing

Smart Brain

Multi-Brain Ecosystem

 

  • Coexistence of Brains from multiple Technologies
  • Coexistence of Cross Functional Brains
  • Coexistence of Legacy and Nascent Brains
  • Infinite Scale Out of Brain Ecosystem
  • Co-opetition using Master-Slave, Service Bus & Parallel-Async Models
  • Configurational Simplification for User for Cross Tech or Cross Function
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Functional Diversity

 

  • Generic Query
  • Persinalized Query
  • Personalized Transaction
  • Proactive on Event
  • Proactive on Correlation
  • General Knowledge Awareness
  • Casual Smat Talk

Natural Language

 

  • Natural Language Understanding
  • Natural Language Processing
  • Natural Language Query
  • Natural Language Generation
  • Natural Spell & Grammer Check
  • Synonyms & Abbreviations
  • Regular Expressions
  • Content Moderation

AI Creation Automation

 

  • Crawling / Scanning of Content
  • Browsing Contextual Public Web Content
  • Identification of Key Phrases
  • Parts of Speech Analysis on the identified Key Phrases
  • Implicit definition of Intent, Entity, Phrase etc. AI Elements
  • Formation of Utterances and Reponses using Content Synthesis mechanisms
  • Automated Form Recognition
  • Auto Crawl of Content Repository for AI Map

Personalization & Contextualization

 

  • Authorization on Use Cases
  • Persona and User Property based Filter
  • Contextual Hold
  • Channel based Filter
  • Trend based Filter
  • User Sentiment driven Response
  • User Vocal Tone Analysis

Power User driven Brain Management

 

  • Consistent Brain Definition across Technologies
  • Live Brain Registration
  • UI driven Use Case Management
  • Multi-Level Brain Editing by Power Users
  • Time driven Publishing Process
  • Technology agnostic Brain Life Cycle Management
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Conversational Diversity

 

  • Direct Textual Communication
  • Dialog or Prompts
  • Hyperlink based Information
  • Structured Feedback Processing
  • Live Validation
  • Embedded Collateral / Media Content
  • Text with Buttons
  • Image Bubbles with Buttons
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Controlled Learning

 

  • Audit based identification of New / Unknown Utterances
  • Auto loading of shortlisted Utterances to Brain(s)
  • Automatic / Semi-Automatic Training
  • Accuracy Booster Tools and Techniques

Reports & Analytics

 

  • Integrated Analytics Engine for any Analytical Display
  • Monitoring and Analytics on Brain Data
  • Dashboards for Power Users & End Users
  • User Data Analytics

Smart Integration

Multi-Recipe Ecosystem

 

  • Cross Boundary Backend System Integration across Technologies
  • Cross System Integration where cross-system trust is challenged
  • Seamless connection with Brains

Power User Ecosystem

 

  • Recipe Registration
  • Recipe Definition Management
  • Orchestration Publishing Cycle Management

Multi-Level Orchestration

 

  • Recipe Store holding all Recipes
  • Cartridges as Building Blocks of each Recipe
  • Cartridges include Actions, Connections & Sequence

Standardized Orchestration

 

  • Integration Routing through API Gateway only
  • Supporting any REST interface with JSON exchange
  • Core Integration Interface out of boundary