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Features
Smart Conversation
Omni Channel Access
Custom Branded Web Chat
Skype for Business & Skype
Microsoft Teams
SMS & Email
Social like FB Messenger & Slack
Personal Chat like WhatsApp
Digital Assistant like Cortana, Alexa and Google Assistant
Device like Cortana, Echo, Home
Multi-Conversation Ecosystem
Coexistence of BOT from multiple Technologies
Live BOT Registration
Many to Many relationship between BOTs and Brains
Multi-way or Multi-user Conversation
Multi-Mode Communication
Textual Communication
Voice Command
Scribble Feed
Gestural Input
Behavioural Input for Proactive Action
Cultural Diversity
Automated User Language Identification
Response in User Language
On Demand Service based Translation
Predefined Resource based Translation
Customizable BOT Personality
Cross BOT Conversation
Cross Boundary BOT to BOT Communication
Configuration based Interaction with third party BOTs
Virtual State Management
Caching for Repetitive Data
Context Hold during Cross Channel Transition
Voice Genomics
Speaker Recognition
Speech Recognition
Text to Speech and reverse
Multilingual Speech
Accent Management
Noise Removal
Audio Effect Management
Tonal Analysis
Emotion from Voice
Integrated non-CUI Interfaces
Seamless Transfer to / from Live Agents
Seamless Transition to / from Interactive Voice Responses
Power User Ecosystem
BOT Parameters customizable by Power Users
On Demand / On Schedule Activation / Deactivation of BOTs
Conversational Boosters
Caching for Optimized Performance
Secured Access through various Authentication Modes – LDAP based, Multi Factor, Biometric integrated
Itemized Auditing
Smart Brain
Multi-Brain Ecosystem
Coexistence of Brains from multiple Technologies
Coexistence of Cross Functional Brains
Coexistence of Legacy and Nascent Brains
Infinite Scale Out of Brain Ecosystem
Co-opetition using Master-Slave, Service Bus & Parallel-Async Models
Configurational Simplification for User for Cross Tech or Cross Function
Functional Diversity
Generic Query
Persinalized Query
Personalized Transaction
Proactive on Event
Proactive on Correlation
General Knowledge Awareness
Casual Smat Talk
Natural Language
Natural Language Understanding
Natural Language Processing
Natural Language Query
Natural Language Generation
Natural Spell & Grammer Check
Synonyms & Abbreviations
Regular Expressions
Content Moderation
AI Creation Automation
Crawling / Scanning of Content
Browsing Contextual Public Web Content
Identification of Key Phrases
Parts of Speech Analysis on the identified Key Phrases
Implicit definition of Intent, Entity, Phrase etc. AI Elements
Formation of Utterances and Reponses using Content Synthesis mechanisms
Automated Form Recognition
Auto Crawl of Content Repository for AI Map
Personalization & Contextualization
Authorization on Use Cases
Persona and User Property based Filter
Contextual Hold
Channel based Filter
Trend based Filter
User Sentiment driven Response
User Vocal Tone Analysis
Power User driven Brain Management
Consistent Brain Definition across Technologies
Live Brain Registration
UI driven Use Case Management
Multi-Level Brain Editing by Power Users
Time driven Publishing Process
Technology agnostic Brain Life Cycle Management
Conversational Diversity
Direct Textual Communication
Dialog or Prompts
Hyperlink based Information
Structured Feedback Processing
Live Validation
Embedded Collateral / Media Content
Text with Buttons
Image Bubbles with Buttons
Controlled Learning
Audit based identification of New / Unknown Utterances
Auto loading of shortlisted Utterances to Brain(s)
Automatic / Semi-Automatic Training
Accuracy Booster Tools and Techniques
Reports & Analytics
Integrated Analytics Engine for any Analytical Display
Monitoring and Analytics on Brain Data
Dashboards for Power Users & End Users
User Data Analytics
Smart Integration
Multi-Recipe Ecosystem
Cross Boundary Backend System Integration across Technologies
Cross System Integration where cross-system trust is challenged
Seamless connection with Brains
Power User Ecosystem
Recipe Registration
Recipe Definition Management
Orchestration Publishing Cycle Management
Multi-Level Orchestration
Recipe Store holding all Recipes
Cartridges as Building Blocks of each Recipe
Cartridges include Actions, Connections & Sequence
Standardized Orchestration
Integration Routing through API Gateway only
Supporting any REST interface with JSON exchange
Core Integration Interface out of boundary